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Aēstec's employees do their utmost to provide you with good care and help. However, it is possible that you are not completely satisfied with a treatment afterwards.
We attach great importance to your comments or complaint. First of all, because we think it's important that you are completely satisfied. In addition, this offers us the opportunity to improve our care provision.
Where to go with your complaint or comment?
Submit a complaint or comment to your healthcare provider
If you are not completely satisfied with a treatment, it is advisable not to keep walking around with it. Many complaints are based on miscommunication or different expectations. In such a situation, we would appreciate you contacting the person who treated you so that he or she has the opportunity to address your dissatisfaction. Experience has shown that a large part of the complaints can be remedied in this way.
Submit a complaint or comment to the complaints officer
If you and your healthcare provider cannot resolve it, you have the option to submit your complaint to the complaints officer. A complaints officer is an independent professional mediator, free of charge for you, who can work with you and your healthcare provider to find a solution. After submitting the complaint, we strive to reach a solution within 6 weeks. To get in touch with the complaints officer, please send an email to DoKH. Foundation Complaints and Disputes Department
Ruby Street 6
1812 RB ALKMAAR
Tel: 072-520 83 25
Website: www.dokh.
or fill out the online complaint form: klachtenengeschillen@dokh.nl
If you cannot work it out together with the complaints officer and your healthcare provider, you can contact the Disputes Committee. This Disputes Committee is an independent organization that rules on the merits of a complaint. In certain cases, the Disputes Committee can award compensation. Of course, we hope that you are satisfied with the care we provide. That's why we'd love to talk to you about your experiences. This is how you help us achieve our goal again. If you contact the complaints officer to resolve your complaint, you also still have the right to file a dispute. After filing a dispute, the Disputes Committee has 6 months to reach a decision. The Disputes Committee will also request access to your medical file.
